How does the delivery process work?
Once our system processes your order, your products are thoroughly inspected to ensure they are in perfect condition. After passing the final quality check, they are packed securely and handed over to our trusted delivery partner.
Our delivery partners will bring the package to you at the earliest possible time. If they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
International Shipping
International clients do not pay import duties levied by their government to Felisha. Clients will need to pay the customs duty directly to the courier provider to receive the product.
How are items packaged?
We package our products carefully in boxes covered with a plastic layer. Each product is wrapped in bubble wrap, and fragile items like bottles are given additional protection with extra bubble wrap. We pride ourselves on the quality of our packaging.
What is the range of locations to which Felisha ships?
Felisha ships throughout India and we’re working to expand to other countries soon.
My order has been shipped. How can I track it?
Once your order is placed, you’ll receive a confirmation email and SMS. After we prepare and ship your order within 24 hours, you can track your package in the ‘My Orders’ section.
Estimated delivery time
Most orders are dispatched within 4-5 business days (excluding Sundays and public holidays). However, certain products may take longer due to stock availability or sourcing directly from brands. For international orders, delivery may be delayed due to logistics or public holidays.
Will my order be shipped in multiple shipments?
Yes, this is a normal situation where different parts of your order may be shipped from different warehouses. You will only pay shipping/CoD charges on the first package received. International orders are generally shipped as one complete shipment.
Are there any shipping charges?
- India: Orders above Rs. 300 enjoy free shipping.
Does Felisha ship outside India?
No. We are working on expanding to other international destinations. Stay tuned for updates!